DELIVERY (Australia only)
How is Freight calculated?
The
Santos Online Store provides 3 options for delivery to our valued customers. We aim to
provide you with the most economical and/or fastest method depending on where you are and
how much you order. Some destinations or weights are better served by Australia Post,
others by the courier companies.
If you enter your postcode into the freight
calculator at the start of your shopping you will be able to view the freight charge
options as you go along.
AUSTRALIA POST:
Australia Post
is quite economical for parcels up to 20Kg in New South Wales, Victoria, parts of
Queensland, and especially for country or remote destinations all over Australia.
There is a base charge plus a per kilo charge. You will maximise your Australia Post
charges by ordering over 10kg and spreading that base charge out.
Parcels over
20kg CANNOT be sent by Australia Post, and will be sent by road instead.
FASTWAY COURIERS
Fastway Couriers are the best option if you are
in the local region to us and generally very competitive for average orders of 10-25kg
through major cities and towns in the eastern and southern states.
They also
have a variable base charge per carton (or sack) and this will cover up to 25kg, 10kg or
5kg depending on where you live and the total weight of your order. Excess charges apply
for every 5kg or part there of when base rates only cover 5 or 10kg.
STARTRACK EXPRESS
Star Track is a very fast and economical method for
larger orders between major towns and cities. Currently, it is not being quoted in our
online system but we are happy to get a quote should you request one or we believe that
your freight needs would be better met by Star Track.
They have a variable
base rate but it is per order rather than per carton. The overall weight or (cubic volume)
is then multiplied by a variable per kg rate and added on plus a fuel levy (varies each
month).
How long does it take?
We, at Santos, endeavour to
get your order packed and out the door within 2 to 3 days of you placing it*, often
sooner. Our warehouse is located in a small town on the North Coast of NSW so this does
impact on delivery times as we are not in a major city. Most destinations along the
eastern Seaboard would be served within 1 to 3 days of leaving here but as you head
further west or off major routes that would extend to 4 – 5 days. Parts of South
Australia, Tasmania, Western Australia and Northern Territory could take 10 – 14 working
days. This needs to be considered as we can’t guarantee the temperatures/conditions once
the carton leaves here.
* We are not open weekends and some
orders may be held up by waiting for stock to arrive but we will contact you if this is
the case.
|
